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Stay connected and entertained with Optimum services. Call now: (855) 252-5939

Optimum Customer Service Number

Time is precious, and internet outages and cable TV intricacies can prove to be a nightmare. Whatever trouble you are facing, Optimum customer support is at your service 24/7. Without waiting for long hours in the queue, get your problems resolved within no time. Contact Optimum customer service at the given numbers below.

Before Calling Optimum Altice Customer Service, do consider the following points:

  • Write down the questions you need to ask the customer service representative.
  • Your phone number or account number to your Optimum account.
  • The answers to your secret security questions.
  • A notepad and pen for taking notes.
Department Contact Number
Customer Service / Billing Chat with Optimum Online Customer Service (855) 252-5939
Technical Support (Internet, Phone & TV) Chat with Optimum Technical Service Staff (855) 252-5939
Sales Chat with Optimum Sales Representatives (855) 252-5939
Installation & Pending Surveys Call Now to Set Up an Appointment:
(855) 252-5939

Optimum Customer Service 24/7

Optimum is ready to serve you around the clock and won’t leave you stranded when you contact Optimum customer service 24/7. No matter what time you call, Optimum ensures to solve your issue in a jiffy. Here’s how to approach Optimum Customer Support.

Optimum Phone Customer Service

Optimum Phone Customer Service

Call Optimum Phone Customer Service at (855) 252-5939 and get your problem resolved without waiting for long hours.

Optimum Chat Online

Optimum Customer Service Chat Online

Your technical support regarding internet, cable, and phone is just a chat away. Optimum support chat is open 24 hours a day to assist you without letting you wait.

Optimum Support App

Optimum Support App

Manage your Optimum account right from your mobile device by installing the Optimum support app. Find everything from Optimum locations to frequently asked questions, bills, and much more.

Optimum Twitter Support

Optimum Twitter Support

Is your problem not resolved yet? Just log in to your Twitter account and contact Optimum customer service at @OptimumHelp

Optimum Service Outage

If you are facing any issue with your cable TV, internet or phone, make sure to check all the connections on your end. However, if the problem persists, you must check if an outage has been reported by clicking here.

If an outage is reported, rest assured that our team will resolve the outage as early as possible. You don’t need to contact Optimum outage support at all. Just sit back and wait for your service to be resolved.

If there is no outage in your area, but you are facing service disruption, use the following troubleshooting tips to solve the problem.

No Payment Due

Missing or making late payments might have disrupted Optimum's internet, TV or phone service. Make sure to check your bill and its status. If the payment is due, make sure to clear it immediately. However, if you have paid the bill but are still facing interruption, Call Optimum Customer Service Phone Number and seek assistance.

Check Your Connections

If no Optimum service outage has been reported in your area, one of the reasons might be loose plugs, disconnection, or other power disruptions. Make sure to check all the loose plugs, circuit breakers, etc. to ensure everything is up and running. Also, check your television set and all input cables and cords such as HDMI and other audio/video wires.

Check Your Computer Software

If you have recently updated your computer’s software, make sure to install it completely and restart it. Also, run antivirus software to ensure your computer is free of viruses. Don’t delay your updates for long, as it might lead to security discrepancies.

Reboot Your Modem

Reboot your modem, if you are facing an internet issue. Simply unplug the modem, wait for a minute or half and plug it back in again. Restarting your equipment would usually resolve the internet issue. However, if you are still facing a problem, just call Optimum Customer Service.

Check Your Television

If your television is not working, make sure to check outages in your area due to harsh weather conditions. If an Optimum service outage has not been reported, you might need to check your cable wiring. However, if you are having trouble with your television set, make sure to reboot the cable and try again.

Atlanta Cable Box

Scientific Atlanta Cable Box Reset

If you have been provided Scientific Atlanta Cable Box, make sure to follow the steps given below.

  • Disconnect the cable box from the wall outlet or box itself.
  • Plug it back in after waiting for 5 to 10 seconds.
  • While the cable box is resetting, the box will display hold followed by a turn on. It may take 3 to 5 minutes before it turns on.
  • When the digital box front panel displays the time, it means the reset is complete.
  • Turn on your cable box and TV. Just wait patiently while the screen menu loads.

Samsung HD Cable Box Reset

In case, you are provided a Samsung HD cable box, here is how to reset it.

  • Disconnect the cable box from the electric outlet or box itself.
  • Plug it back after 10 seconds. The reset process may take up to 5 minutes.
  • While the cable box is resetting, it may display a series of letters, numbers, and characters.
  • Turn on the digital cable box when the display says so because it means the reset is complete.
  • Switch on your cable box and television. It may take a while to display the menu, so wait patiently.
Atlanta Samsung Box

Pay Bill Through Optimum Customer Service

Modern problems demand modern solutions, and paying bills can be one of those problems. Paying an Optimum bill shouldn’t pose a problem, no matter what method you choose. The Optimum Customer Service Pay Bills feature offers multiple options. Here’s how to pay the Optimum bill:

Optimum Bill Pay by Phone

If you want to pay the Optimum bill by phone, call (855) 252-5939 and follow the instructions to make payments by credit card or check.

For a $10 fee, you can talk to the Optimum Service Representative anytime between 8 am-8 pm. Just follow the instructions to talk to a live representative and make the payment by credit card or check.

Optimum Bill Pay by Mail

If you wish to pay the Optimum bill by mail, you need to attach a remittance slip with your bill along with a money order or check payable to Optimum and send it to the following mailing address:

  • Optimum,
  • P.O. Box 70340,
  • Philadelphia, PA, 19176-0340.

Pay Optimum Bill Online

You can pay Optimum bill online by visiting optimum.net to view your 12 previous billing statements along with your current bill. You can also pay your bill online.

If you don’t want to miss the due date, the best option is to set your payments to auto-pay. It would deduct the payment each month from your credit or debit card, or checking account.

Optimum Bill Pay Via App

The Optimum app also allows you to pay bills without any hassle. You just need to download the free Optimum app on your device from Google Play Store or Apple App Store.

Pay Optimum Bill in Person

You can also pay the bill in person by visiting any Optimum store or a designated payment center.

Optimum Internet Customer Service

Optimum Internet Customer Service is ready to serve any disruption due to technical fault or Optimum service outage. All you need to do is visit the Optimum account on your smartphone and check for service outages in your area. If an outage is reported in your area, Optimum may already be resolving the issue.

However, if no outage has been reported in your area, you can report it by calling Optimum customer service, by tweeting technical support, or by messaging chat support.

Optimum Internet Customer Service
Optimum Cable Customer Service

Optimum Cable Customer Service

Optimum cable TV makes sure to keep you hooked to your television without interruption or service outage. However, sometimes due to technical difficulties, or Optimum service outages, you might need to call Optimum Cable Customer Service. Customer support is available 24 hours a day, seven days a week. However, if you are not comfortable talking to a customer representative, you can also chat with online technical support.

Call now for Customer support: (855) 252-5939

Optimum Business Customer Service

Entrepreneurs and business owners are busy bees, and a slight disruption could lead to heavy financial losses. Optimum has dedicated tech support and customer service representatives to serve you without any delay. Optimum business phone support has extended hours, and tech support is available 24/7 via chat.

Optimum Customer Service Hours

Department Days Hours
Regional Telephone Sales Lines Monday-Friday
Saturday
Sunday 		8 am to 9 pm
8 am to 7 pm
8 am to 7 pm
Customer Service Technical Support 7 Days a Week 24 Hours a Day
All other Supports Monday-Friday
Saturday
Sunday 		9 am to 9 pm EST
9 am to 7 pm EST
9 am to 7 pm EST

Optimum Home Customer Service

State Optimum Home Customer Service Number
Connecticut Residential Customer Service: (855) 252-5939
Residential Sales: (855) 252-5939
Long Island Residential Customer Service: (855) 252-5939
Residential Sales: (855) 252-5939
New Jersey Residential Customer Service: (855) 252-5939
Residential Sales: (855) 252-5939
NY: Bronx, Brooklyn, Westchester Residential Customer Service: (855) 252-5939
Residential Sales: (855) 252-5939

Optimum Customer Service Español

Para el servicio al cliente de Optimum en español, llame al: 1-844-760-4215

Frequently Asked Questions

If you are facing any technical difficulties or need assistance, reach out to Optimum at (855) 252-5939.
Optimum customer service through email is no longer available. If you need assistance, feel free to chat with an Optimum customer service representative.
You can get in touch with Optimum service in several ways. Some of them are:
  1. Optimum phone customer service
  2. Optimum customer service through social media
  3. Optimum Customer Service Chat Online
  4. Optimum Support App
If you want to meet in person, you can visit any Optimum store located in your area. To find the nearest Optimum Customer Service location, click here.
Optimum Technical Support is offered 24 hours a day, 7 days a week. All other supports are available from 9 am to 9 pm EST Monday to Friday.
Get amazing customer support by dialing Optimum Customer Service Telephone Number (855) 252-5939

Stay connected and entertained with Optimum services. Call now: (855) 252-5939

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